Showing posts with label FAQ. Show all posts
Showing posts with label FAQ. Show all posts

e-KYC service for New SIM Card electronic-Know-Your-Customer service

Getting mobile SIM activated for Aadhaar number holders may be a matter of few minutes in the coming days as government has decided launch UIDAI's electronic-Know-Your-Customer service. Under the Unique Identification Authority of India's e-KYC service, the credentials of a person will be verified online by a service provider like banks or telecom operators on the basis of Aadhaar number and biometric details.

Under this service, the customer seeking a mobile connection would have to provide Aadhaar number to the authorised sales agent of a telecom service provider.

The agent will online authorise UIDAI by way of biometric authentication using customer's fingers or iris scan to provide his demographic data and UIDAI will provide same in a digitally signed and encrypted format along with Aadhaar number to the telecom service provider.


However, as per the notification, the telecom companies would also continue the existing procedure of verifying the customers' proof of identity and residence.

BSNL Mobile Data Offload (MDO) WI-FI Service FAQ

BSNL Mobile Data Offload (MDO) WI-FI Service
Frequently Asked Questions (FAQ)
Question 1: What is WiFi MDO HotSpot ?
Answer: WiFi MDO Hotspot is a location where BSNL mobile
customers (Pre-paid & Post paid) can access Mobile internet
through wide band WiFi networks for faster speed, once they
enter into the Hotspot area.
Question 2: Is the BSNL MDO facility available to other Telco
customers like Airtel customers?
Answer: No. Only BSNL customers (both prepaid and
postpaid) can access this facility.
Question 3: Any Pre-requisites for accessing MDO services?
Answer: BSNL QMDO services are available on all WiFi
enabled mobile handsets which support EAP-SIM-AKA. The
customer should also have an active BSNL Data package
(prepaid or postpaid).
Question 4: How to latch on to MDO ?
Answer:
· Step-1: Enable WiFi in the handset having BSNL SIM (one
time procedure).
· Step-2: Select ‘BSNL-QMDO’ SSID ( one time procedure )
· Step-3: Select authentication mode as 'EAP-SIM' and you
are connected.
Question 5: What are the charges applicable?
Answer: Charges applicable shall be as per the existing Data
Package availed by the customer.
Question 6: What are the advantages?
Answer:
· Customers will be able to access high speed internet at
2G/3G data price.
· 2G/3G MDO seamless connectivity with no additional
charges.
Question 7: Is internet through WiFi available for Non-BSNL
customers?
Answer: Yes. Non-BSNL customers can also avail internet
services through Wi-Fi by subscribing BSNL pre-paid Wi-Fi Data
Package online.



BSNL customers using iPhones need to download MDO
certificate

Free Call Forwarding BSNL Mobile to any BSNL Landline numbers


Free to Home :
Call Forwarding is allowed on free of cost basis from BSNL Mobile numbers (both Postpaid and Prepaid)
of an LSA to any BSNL Landline numbers within that LSA. However, Call forwarding outside LSA is
chargeable as per the existing subscribed plan.
The Call forwarding feature is inbuilt in the Mobile Call settings. However, the facility can
also be activated by dialing the following USSD codes:
Type of Call Diversion USSD Code Function
Always Divert
*21*<Number># Always divert to given number
#21# Deactivate Call Diversion
##21# Erase Call Diversion
*#21# Request status for Call Diversion
Call Diversion in case the handset is
turned off or has no coverage
**62*<Number># Divert to given number
#62# Deactivate Call Diversion
##62# Erase Call Diversion
*#62# Request status for Call Diversion
Call Diversion for Not Responding
**61*number**x#
Divert to given number after x
seconds (x=5,10,15,20,25,30)
#61# Deactivate Call Diversion
##61# Erase Call Diversion

*#61# Request status for Call Diversion

Now you can share your BSNL data with Friends and Family

Now you can share your data with Friends and Family   















































COMMUNITY CHARGING
Features:
1. This Community Charging feature allows sharing of Data among a group of prepaid subscribers of SZ
circles. A prepaid BSNL SZ customer can subscribe a community Data pack and share it with other 4
prepaid customers of SZ circles. Therefore the community data pack allows sharing of data among 5
persons ie.betweena parent and 4 members.
2. Subscribing of community data pack and adding of Child accounts – up to 4 numbers can be done
only by Master/Parent Subscriber through the BSNL Web portal :www.bsnlszprepaid.com.
3. Master Subscriber called ‘Parent’ can subscribe to any of the Communitydata packs-Group account
through the portal: www.bsnlszprepaid.comutilizing the balance in his prepaid main account. He
cannot subscribe this data plan through other channels like SMS, USSD, IVR etc.,
4. The master subscriber called ‘ Parent ‘ must ensure availability of sufficient balance during the
creation of group itself. During this process,minimum one member must be entered and a data pack
must be selected. Group will be created only after deducting the corresponding amount from main
account. Subsequent recharge of the data pack may be done by subscriber depending on the usage
through recharge option (under Group account ).
5. This Portal enables the Parent to add and delete the Child accounts.
6. Both the parent subscriber and the Child subscriber can recharge his account with other TopUPs/STVs.
7. If a child is having any other data STVs subscribed to his/her own account,the Group account will
come into effect only after his/her own data STVs get exhausted.
i.e. Group account will have lowest priority than other STVs. After exhausting the Group
account, customer will start draining his main account.
8. Child account will not have any access to view his shared data usage.
9. The Parent subscriber alone can have the control over the Group account activities through the
Portal.
10. No specific charges will be levied either on the Parent Subscriber or from the Child Subscriber for

addition/deletion of Child members into the group account.

1. What do you mean by ‘ Data Sharing “
A single data pack subscribed by a BSNL Prepaid customer of South Zone
is shared by 4 others - thus enabling a total of 5 BSNL prepaid customers (
including the Group leader/ parent )to share a single data pack.
2. How – the ‘ Data Sharing ‘ is getting enabled ?
There is a Group leader or a parent – who can subscribe to this new data
sharing in BSNL through a new feature called – Community Charging
which has the visibility only in the BSNL portal :www. bsnlszprepaid.com
3. How much the Group leader needs to pay – to avail this ‘ Data Sharing ‘?
The Group Leader or the Parent – need not pay anything through the
banking gateway; he has to ensure – sufficient balance is available in his
Prepaid main account. He can subscribe to this community charging only
through the portal :www.bsnlszprepaid.com through a drop down menu –
showing the different unique data packs for sharing.
4. Can we not subscribe to this new data sharing feature through C Top Up,
SMS or USSD or IVR ?
No,It can be subscribed only throughPortal :www.bsnlszprepaid.com
5. Any extra charge we need to pay to be brought under this new BSNL data
sharing ?
There are no charges for creating a group/family.
6. How many groups – a single Group leader/Parent can create at anytime
for data sharing ?
A BSNL prepaid customer cannotcreate more than one group/family
simultaneously. Similarly, a prepaid BSNL user can be a
member/beneficiary of only one group/family simultaneously for BSNL
Data sharing.
7. Any need to give my consent, when I am getting added into a
Group/family for BSNL Data Sharing?
The BSNL Customer who is creating a Group/Family account, as Group
Leader/Parent will not require the consent of the users – who are getting
added into the Group/Family account. And, he has the rights to add/
remove any member into/from the group at any point of time.
8. How we share the Group account – any specified share in the data pack
added?
All members are having unrestricted access to the shared data pack. The
group Leader/Parent is not enjoying any special priority and he is placed
at par with other group members. He cannot keep any portion of this
shared data pack for his own use. Once shared- the Group
leader/Parent’s entire data pack is available to all the 5 members.
9. As a member of the Group account, Can I have access to my data
usagedetails for this new data pack?
No, it is not possible. Only the Group leader/Parent of the shared data
account can access the usage data details through the portal
www.bsnlszprepaid.com. Child account will not have any access to view
his shared data usage. However, the member will get post call notification
regarding the usage as and when he/she completes the session.
10.I have started using the Community data pack and fearing that the
current pack may exhaust soon, can I subscribe to one more such
community data pack ?
Yes, it is possible. In such case, the Community Data pack which has the
earlier validity date will have the priority for usage.
11.I am already using a Data STV in use. Now, I have been added into a
community data pack by a group leader. If I start browsing, which one
will get exhaust first ?
Your Data STV gains the first priority followed by Community data pack.If a
member/child is having any other data STVs subscribed to his/her own
account, the Group account will come into effect only after his/her own
data STVs get exhausted i.e., Group account will have lowest priority than
other STVs. After exhausting the Group account, customer will start
draining his main account.
12.As a member of a Community Data Pack, can I subscribe to any other
Top Ups or STVs?
Both the parent subscriber and the Child subscriber can recharge his
account with other Top-Ups / STVs
13.How many Child/Member, a Group leader/parent can add when the
group is being formed ?
The Group leader/parent must add a minimum of one member/child
when he forms the Group for sharing the data.
14.Whether this Data Sharing facility can be availed by all BSNL Customers ?
Customers of any South Zone BSNL Prepaid Plan can be brought under this
data sharing with the exception – Customers who have already enrolled
themselves under SMALL CUG scheme (other than Corporate VPN) shall
not subscribe to Data Sharing. If they do so, the CUG voice call will be
charged as per plan.


























BSNL Portal User Document

Under a single username the user can pay their Landline / GSM / CDMA and FTTH Bills. The user can only remember his username and password and can pay their bills from anywhere in India and abroad.
Salient features of http://portal.bsnl.in
1. Landline / FTTH Bill Payment 2. BSNL GSM Mobile Post Paid Bill Payment 3. BSNL  WLL/ EVDO / CDMA Post Paid Bill Payment 4. BSNL prepaid mobile recharge   5. INDIA TELEPHONE CARD, CALL NOW Cards – Online purchase

BSNL - PDNC Do Not Disturb

BSNL - PDNC :: Information

BSNL-PDNC :: Information and FAQ
If you wish to register or de-register from our Do Not Disturb Registry, then please send SMS or Call on our toll free number as per the instructions given below :-
By SMS: (Toll Free)
To register (for fully blocked category):: Type: START 0 , Send to: 1909
To register (for partially blocked category):: Type: START <one of the seven category numbers> , Send to: 1909
There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/IT-6, Tourism-7

By Call: (Toll Free)
Subscriber may dial 1909 from his/her BSNL mobile or Land Line.
Please Note: All requests for Do Not Disturb will be updated with National Do Not Disturb Registry. Data Updates with National Do Not Call Registry will be done within 45 days.

Alternatively you may,
Fill our online form for registration. Please click here to fill online form
Call 1909 or click here to view our 24-hour helpline numbers

PDNC :: FAQ

• What is 'Do Not Disturb'?
• What is UCC?
• What is the process for activating / deactivating the DND Service?
• What will happen after registration in DND?
• What if I receive a UCC after registration in DND?
• What is the process for complaint Handling of DND?
• Is the telemarketer penalised on the basis of complaints for calling subscriber registered in NDNC Registry?
• Who are registered and unregistered telemarketers?
• How will I know if any action has being taken on my complaint?
• If a customer is getting a call from telemarketer then how can we help him / her?

What is 'Do Not Disturb'?

Do Not Disturb is a service provided to customers (on receipt of request) to exempt them from receiving Unsolicited Commercial Communication (UCC) from any / all source. Top
What is UCC?
UCC has been defined as a message sent through telecommunications service with the purpose of informing / soliciting or promoting any commercial transaction for which the recipient has asked for. Top
Exceptions to UCC Messages:

• Messages relating to a service under a specific contract between the parties. The exception is however not applicable for promotional messages.
• Messages relating to charities, national campaigns or natural calamities and other issues transmitted on the directions of the Government or agencies authorized by it for the said purpose. Top
What is the process for activating / deactivating the DND Service?

A customer, who does not wish to receive telemarketing calls, can request his / her service provider.
Service provider updates such requests in their Private Do Not Call database and subsequently in the National Do Not Call Registry.
Subscribers can make a Do Not Call requests via Letters, phone, SMS or http://bsnl.in

Short code "1909" (toll free) is dedicated exclusively for registration of subscriber requests on call / SMS. SMS keywords for same are "START DND" for activation and "STOP DND" to "1909".
An activation or deactivation request for DND becomes effective in 45 days from the data of request. Top
What will happen after registration in DND?

Telemarketers are not allowed to call subscribers listed in NDNC Registry, if 45 days from the date of registration are over. Top
What if I receive a UCC after registration in DND

In case a subscriber receives a UCC after expiry of 45 days from the date of his request he may make a complaint to his service provider mentioning the following:-
• Call originating number
• Date and time of call
• Purpose of call eg. Organization name & reason for call – promotion scheme of their product
The complaint should be made within 15 days of receipt of UCC and can be lodged by calling 1909 or a letter. Top
What is the process for complaint Handling of DND?

On receiving the complaint the Service Provider will investigate the same and if the telemarketer is using same network number, necessary action will be taken on him.
In case the telemarketer is using the number of some other operator, then the subscriber's operator will send the same to the other operator for necessary action. Top
Is the telemarketer penalized, basis of complaints, for calling subscriber registered in NDNC Registry?

On receipt a complaint, the Telecom Service Provider of the guilty telemarketer is empowered based on the number of violations to charge a tariff / disconnect the telemarketers services.
Service is disconnected on the first violation for an unregistered telemarketer.
For a registered telemarketers:- tariff of Rs 500 and Rs 1000 respectively is imposed in case of first and second call. For a third violation the telecom resources are liable to be disconnected. Top
Who are registered and unregistered telemarketers?

Telemarketers are required to register with Department of Telecommunication (DOT) through NDNC Registry (one time activity) before tele-calling subscribers.
Once registered the registered telemarketers are required to submit their calling list online to the NDNC registry. This list is scrubbed by excluding the numbers listed in the registry and the scrubbed list will be online transferred back to the telemarketer for making calls.
A telemarketer who does not get his registration done is known as unregistered telemarketer and is prone to harsher penalty as mentioned in point 7 in case of default i.e. calling subscribers listed in NDNC Registry. Top
How will I know if any action has being taken on my complaint?

The Customer's (complainants) Service provider would intimate the customer about the closure of the complaint. This can be through call / SMS / email / letter. Top
If a customer is getting a call from telemarketer, for example then how can we help him / her?

On receipt of a complaint from a Customer (complainant), the process followed is -

• To identify the operator of the guilty telemarketer
• If telemarketer is using it's own service (i.e. same as complaint), the service provider is empowered based on the number of violations to charge a tariff / disconnect the telemarketers service.
• If the telemarketer is identified to be using services of another operator then the complaint would be forwarded to the respective operator who is also empowered based on the number of violations to charge a tariff / disconnect the telemarketer’s services.
• Empowerment is to the tune of -
• Service is disconnected on the first violation for a non-registered telemarketer.
• If a registered telemarketer violates the regulation for third time, the Telecom Service Provider is empowered to disconnect his telephones connections. Top
Abbreviations

UCC : Unsolicited Commercial Communicaton

NDNC : National Do Not Call Registry http://ndncregistry.gov.in

PDNC : Private Do Not Call List

NIC : National Informatics Centre

OSP : Other Service Providers

TSP : Telecom Service Provider.

Are U Victim of Unknown Value Added Service How to Deactivate VAS BSNL

Are U a Victim of Unknown Value Added Service i.e some amount being deducted from your main balance without any confirmation from your side.

There are some services provided by third party. These services get activated unknowingly and regularly balance will be cut.

How deactivate the services.

Simple

Just send SMS START0 TO 1909

after that you will receive a message to confirm that (asking to send YES or NO)

sen YES to 1909

This will register your mobile number in Do not Disturb DND Registry


BSNL SIM Replacement

If SIM got damaged or for some reason SIM is not working Subscriber can ask for SIM replacement

For BSNL SIM Replacement Subscriber need to go to near by BSNL Customer Service Center. Subscriber need to carry valid Identity proof and Address Proof.

BSNL Customer Service center authorized people will ask your mobile number and verify the details like Name and Address what is there in system and your details. If they are satisfied that the number is on your name only, immediately they will issue new SIM by taking certain amount.


If your name is not matching with the mobile number subscriber name. You may have convince the authorized people by showing SIM and Address proof etc that you are the person who is holding the number. If they are convinced they will ask you to give request saying that 
" So and so number is being used by me, now i found that system showing it is not on my name. Please delete the old number and reassign the same number to me"

It may take 3 days to delete the number after that they will release the same number to you with new SIM card.

TRAI favours of Net neutrality No service provider can offer or charge discriminatory tariffs for data services on the basis of content.

The Telecom Regulatory Authority of India on Monday issued the 'Prohibition of Discriminatory Tariffs for Data Services Regulations, 2016' that bars service providers from offerring or charging discriminatory tariffs for data services on the basis of content.
1No service provider can offer or charge discriminatory tariffs for data services on the basis of content.
2No service provider shall enter into any arrangement, agreement or contract, by whatever name called, with any person, natural or legal, that the effect of discriminatory tariffs for data services being offered or charged by the service provider for the purpose of evading the prohibition in this regulation.
3Reduced tariff for accessing or providing emergency services, or at times of public emergency has been permitted.
4Financial disincentives for contravention of the regulation have also been specified
5TRAI may review these regulations after a period of two years.
A service provider may reduce tariff for accessing or providing emergency services, the body ruled. TRAI may review these regulations after a period of two years.
TRAI will also levy a penalty of Rs. 50,000 a day for discriminatory tariffs charged by service providers.
This comes amid an ongoing debate over net neutrality in the country.
Earlier, the regulatory body had issued two consulation papers - one in December 2016 aboutdifferential data pricing and the one in early 2015 about over-the-top (OTT) services.
The consultation paper on differential data pricing had raised concern over zero-rating tariff models — a practice wherein service providers offer free data to users for select applications and websites — and the paper had become key to the debate on Net neutrality.
According to Internet activists, this model violates the principle of Net neutrality as it restricts access to free, open Internet. Facebook’s Free Basic initiative has come under severe criticism in India as it is based on a zero-rating model. TRAI has also asked Reliance Communication, Facebook’s partner in India for Free Basics, to put the service on hold till the authority considers all the details and terms and conditions of the service.

BSNL Complaint Booking and Service Request mechanism

1.1  Objectives

Mobile Number and Email ID Registration:

BSNL subscribers are required to register their mobile number and email id at the time of request for service in the CAF form filled and signed by them.  This authorises BSNL to communicate with them and provide them a host of self care services on their registered mobile number or email address.  In order to enable customers to keep their contact information updated without visiting the CSC, mobile number and / or email id registrations (including changes) are to be now to be offered via SMS.  CDR would then carry all correspondence from / to these mobile and email only.

Landline and Broadband Fault Booking:

Customers can currently book their Landline and Broadband faults by calling the CSC or by dialling into the IVR.  This functionality is now being enabled via the SMS channel as part of this initiative.

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number (associated with the broadband in case of a broadband fault) on which fault is to be booked.  A response message is then sent back to the customer on the customers registered mobile with the docket number created.

Bill Enquiry:

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number or the billing account number.  Message will then be processed as above and bill details will be sent back to the registered mobile.

HELP keyword:

Customers can get the format of a keyword by sending HELP to the designated short code. On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.

LIST keyword:

Customers can get the list of enabled keywords in the CSMS gateway by sending LIST to the designated short code. On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

Send the SMS to 53334 to Utilize the above services in BSNL CDR .
 1.1  Mobile Number Registration

                I.      To Register Mobile Number, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered:
            
REG<space><STD Code-Telephone No><space><Customer Id>

                                                             OR

REG<space><STD Code-Telephone No><space><Billing Account Number>

If the SMS is received with valid inputs as per above format , CRM registers the Mobile Number against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.



 1.2  Mobile Number and Email ID Registration

                I.      To Register Mobile Number and Email Id together, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered. Email id is optional. The below SMS can be sent with out the Email address also.:-
            
REG<space><STD Code-Telephone No><space><Customer Id><space><Email Address>

                                                             OR

REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Address>

If the SMS is through, CRM registers the Mobile Number and Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

              II.      To Register only Email Id, follow the steps below:

Send the SMS from the registered mobile number to 53334 in the following format from the registered mobile number:-

EMAIL<space><STD Code-Telephone No><space><Email Address>

If the SMS is through, CRM registers Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.






 1.3  Landline and Broadband Fault Booking
     I. To log a Landline related complaint, follow the steps below.

Send the SMS to 53334 in the following format from the registered mobile number:-
            
FLT<space><STD Code-Telephone No>

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “Phone Dead”. On closure of the ticket, an acknowledgement is sent to the mobile number.

   II. To log a Broadband related complaint, follow the steps below:

Send the SMS to 53334 in the following format from the registered mobile number:-

  BFT<space><STD Code-Telephone No>

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “BB Completely out of order”. On closure of the ticket, an acknowledgement is sent to the mobile number.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.


 1.4  Bill Enquiry

I. To check the outstanding on the latest bill, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered:-
            
BILL<space><STD Code-Telephone No>

                         OR

BILL<space>< Billing Account Number>


If the SMS is through, CRM acknowledges the customer with the latest invoice number, invoice amount and the payment due date.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.









 1.5  HELP keyword

I. To get the format of a keyword, follow the steps below.

Send the SMS to 53334 in the following format to get the format of a keyword:-
            
HELP<space><keyword>

On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.


 1.6  LIST keyword

I. To get the list of enabled keywords in the CSMS gateway, follow the steps below.

Send the SMS to 53334 in the following format to get the list of enabled keywords in the CSMS gateway:-
            
LIST

On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

BSNL Speed Restoration FUP Broadband


It’s not mandatory but customer can use either Upgrade or Decline If Customer has Opted the DECLINE Solution :- Switch OFF the modem ,then Immediately Switch ON the Modem , after ALL LED s Glowing on the ADSL Modem , Then Start the Browsing If Customer has Opted the UPGRADE for Extending browsing with Hogh Speed Solution : Presently BSNL Server not responding Then Switch OFF the modem, then Immediately Switch ON the Modem, after ALL LED s glowing on the ADSL Modem, Type the URL Address https:// 172.30.83.14/bsnlfup/usage.php for Updating the TOP. 

PROCEDURE FOR CHANGE OF BSNL BROADBAND PASSWORD AND BSNL EMAIL PASSWORD

PROCEDURE FOR CHANGE OF BROADBAND PASSWORD AND BSNL EMAIL PASSWORD(GIVEN ALONG WITH BROADBAND SERVICE) 

1. Procedure for change of broadband password:
2. Procedure for change of BSNL email password:
  • In case BSNL email domain is @bsnl.in: Please login to mail.bsnl.in with email id & default password or old password. After successful login, please follow the steps for change of password provided therein.
  • In case BSNL email domain is @dataone.in: Please login to dataone.in with email id & default password or old password. After successful login, please follow the steps for change of password provided therein.

What you can do inside Selfcare Portal : 
 1. View your Bills
2. View and Redeem Loyalty Points
3. Check your Broadband Unbilled Usage
 
 4. Update your Profile
5. Track your Orders/Complaints online
6. Change your Broadband Password
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