International Roaming (IR) Services of BSNL


Activate International Roaming
How to activate : 


Please fill up a service request form along with two self attested photograph and a copy of passport. One time security deposit of INR 5000/- [refundable] and INR 99/- per month will be charged in addition to the international roaming usage. Visit to the nearest BSNL Customer Care Centre and collect the special International Roaming SIM.  

Deactivation of International Roaming : 

    Please call BSNL customer care number 1503 (toll free) or 
    Visit nearest BSNL Customer Care Centre.
    If you visit abroad frequently please don’t ask for deactivation. 

Refund of Security Deposit.

    Please visit the nearest Customer Care Centre and ask for the same through application.It will be     adjusted in the prospective bills.

"How to use it".



1
Before you leave, check that your roaming function has been activated, by calling our Customer Service Centre (Call Toll Free Number 1503).
2
After landing into foreign country, switch ON the phone and go to Menu. Click on Cellone or BSNL Mobile and select Network.
3
In the network you will get option of National and International. Select International, you will get CellOne and Partner Network.
4
Select the option Cellone, you will get a message - "CellOne International Selected". Wait for two minutes you will get the Network automatically.
5
If it fails, please select the network manually.(By selecting Setting and then Network in your phone).

Basic checks - Before you go
Before you leave, check that your roaming function has been activated, by simply calling our 24 hours customer service helpline 1503.
Make sure your handset will work in the country you're travelling to. Please check the Handset compatibility with Network frequency (GSM MHz 850/900/1800/1900) before travelling outside India. Japan & Korea support 3G Hand Set, USA & Canada supports 1900 MHz Hand Set.
To call back home dial the number with “+91”.
To access Voicemail abroad, you need to set up a Voicemail PIN code. To do this, access your Voicemail in the India and follow the voice prompts.
You can alert your callers that you are overseas by activating a Caller Tune announcing that you are overseas. Dial 56700 and select the English category.
Certain GPRS based applications viz. GPS, Facebook, Blackberry messenger or any other instant messaging application etc. continuously consume data bandwidth leading to high Data-Roaming charges even when you are not using the same. This is applicable to smart phones and high-end GPRS capable handsets which poll (communicate with) the home network continuously. We advice you take an informed decision to keep these applications switched-on, while you are overseas. For any assistance in the matter, please call our customer helpline.
d Making calls when you're abroad
Calling a number in the country you're visiting :
Dial the full number, including area code, as you would at home.
Receiving calls when you're abroad :
The same as when you're in the India — except you're charged when you receive calls.
Calling another country when you're abroad :
Dial '+ ' followed by the country code, then key in the phone number without '0'. For example, to call from US to UK, dial +4412345678.
d Sending text messages
Works exactly the same as when you're in the India.
SMS is charged for 160 characters per outgoing SMS e.g., if an SMS is of 200 characters then it is charged as two SMS’s.
Don't forget to dial the full international number, including the 91 prefix.
If your mobile is not working, even then you can send SMS. Click here.
d GPRS/Data Roaming
The charges for GPRS/Data usages are calculated in terms of the Volume of data sent or received. As with the Voice/SMS, charges here are variable and completely dependent on foreign operators. Also note that your local plans for GPRS/Blackberry are not valid overseas and all data usages are charges at the visited operator rates.
d Blackberry
Receiving and sending mails, while you are on international roaming, add to data usage and therefore, are charged accordingly.
Your local unlimited plan for GPRS/Blackberry is not valid overseas.
d Billings and Payments
While you are roaming overseas, as a service gesture, BSNL does not normally restrict your usage to the extent of your credit limit. This is done to allow you continued access, considering the significantly higher usage charges in international roaming.
To get periodic updates on usage, subscribe to our free usage alerts service by sending an SMS “USG” to 53333. The charges incurred by you, while on international roaming, are sent to us by international operator and can take 3 days or even more and accordingly the alerts received by you may not reflect the latest status and will be as per the last update received by us.
d Getting help when you're abroad
If you encounter any difficulties while on International Roaming you can book your complain Click Here OR Call +919434024365.




______________________________________________________________________________
Dear Customer,
Sub : Details of International Roaming (IR) Services of BSNL
At the outset, we would like to thank you for subscribing to BSNL‟s 
International Roaming Facility. BSNL is providing International Roaming services in 
476 Networks in 195 countries covering nook and corner of the world.
This letter is being dispatched to help you understand various billing 
components pertaining to International Roaming so as to enable you to use our 
International roaming services in an informed uninterrupted and seamless way. All 
details pertaining to our international roaming service are also available at website 
www.ir.bsnl.co.in. 
Subscription- IR Service of BSNL is available on request to postpaid customers by 
filling up a simple service request form. Two self attested photographs, an attested 
copy of the passport and a one time security deposit of INR 5000/- [refundable] 
needs to be deposited along with request form. Subsequently, INR 99/- per month 
will be charged as a subscription fees over and above the actual international 
roaming usage. 
Using the IR services
While roaming abroad, you can choose a network of your choice by simply following 
the steps mentioned below:
 Before leaving, check that your roaming function has been activated by 
calling our Customer Service Centre (Call Toll Free Number 1503)
 After landing into foreign country, switch ON the phone and go to the „Menu‟. 
Click on Cellone (BSNL Mobile in new SIMs) and select Network.
 In the network you will get options of National and International. Select 
International, you will get „CellOne‟ and „Partner Network‟
 Select the option Cellone, you will get a message - "CellOne International 
Selected". Wait for two minutes you will get the Network automatically
 If it fails, please select the network manually.(By selecting Setting and then 
Network in your phone)
International Roaming Tariffs –The applicable charges are variable and 
dependent on theforeign operators. For an updated detailed tariff of operators in 
various countries, we request you to visit our website www.ir.bsnl.co.in. 
Voice/SMS-All voice calls viz. incoming and outgoing (including calls to BSNL 
Customer Care) are chargeable while you are overseas. The call charges are 
completely operator dependent and are in general charged for a 60 second pulse. 
The SMS is charged for 160 characters per outgoing SMS (For example, in case of an 
SMS of 170 characters, it will be treated as 2 SMSs). GPRS/Data – The charges for GPRS/Data usages are calculated in terms of the 
Volume of data sent or received. As with the Voice / SMS, charges here are variable 
and completely dependent on foreign operators. Also note that your local plans for 
GPRS/Blackberry are not valid overseas and all data usages are charges at the 
visited operator rates.
Blackberry Usages – When roaming abroad, receiving and sending mails adds to 
the data usage and is charged accordingly.
Billing & Payments -
 While you are roaming overseas, as a service gesture, BSNL does not normally 
restrict your usage to the extent of your credit limit. This is done to allow you 
continued access, considering the significantly higher usage charges in 
international roaming.
 To get periodic updates on usage, subscribe to our free usage alerts service by 
sending an SMS “USG” to 53333. The charges incurred by you, while on 
international roaming, are sent to us by international operator and can take 3 
days or even more and accordingly the alerts received by you may not reflect the 
latest status and will be as per the last update received by us.
Some Useful Tips –
 If you encounter any difficulties while roaming abroad, you can book your 
complaint at www.ir.bsnl.co.in OR Call +919434024365 
 Check the Handset compatibility with Network frequency (GSM MHz 
850/900/1800/1900) before travelling outside India and make sure that your 
handset will work in the country you are traveling to. Japan & Korea support 3G 
Hand Set, USA & Canada supports 1900 MHz Hand Set.
 To call back home dial the number with “+91”.
 You can alert your callers that you are overseas by activating a Caller Tune 
announcing that you are overseas. Dial 56700 and select the English category.
 Certain GPRS based applications viz. GPS, Facebook, Blackberry messenger or any 
other instant messaging application etc. continuously consume data bandwidth 
leading to high Data-Roaming charges even when you are not using the same. 
This is applicable to smart phones and high-end GPRS capable handsets which poll 
(communicate with) the home network continuously. We advice you take an 
informed decision to keep these applications switched-on, while you are overseas. 
For any assistance in the matter, please call our customer helpline.
 Loss/Theft of SIM card or mobile phone while overseas should be reported to 
BSNL immediately at +919434024365. In case the theft is not reported 
immediately, all usage till the time of reporting will be payable by you.
We have tried to give some helpful information relating to International Roaming. We 
advice you to visit our website www.ir.bsnl.co.in for any further information.
We wish you a very happy journey !
Warm Regards
BSNL IR Team


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